Code of Practice
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Chapter 1 – Principles
| 1.1 | Purpose The Civil Aviation Code of Practice reassures Maldives Civil Aviation Authority’s (CAA) commitment to setting high service standards which is obligated by the Maldives Civil Aviation Authority Act (2/2012), Chapter 3, Article 5(i). This Code of Practice sets out the standards and levels of service which both the aviation industry and individuals may expect from the CAA. The service standards stated in this document reflects the current duration taken by the respective sections in completing a specific service. Consideration was given to take into account the service standards stipulated in Service Charter/Code of Practice documents of other Civil Aviation Authorities. |
| 1.2 | Values - Performance: The regulation and advice we provide must meet the highest standards of professionalism and integrity. - People: We believe in maintaining and developing excellence in our people as they are the source of our reputation and success. - Value for Money: We must deliver value for money and continually review our activities to ensure that we operate in a cost effective way. |
| 1.3 | Information and Openness We publish: - Clear guidance on how to apply for, or renew, Certificates, Licences and Approvals and we define clearly the terms or privileges of Certificates, Licences and Approvals; - The charges applicable to the grant and renewal of Certificates, Licences and Approvals; - Safety performance statistics - Our service standards and, annually, a report on our performance in delivering against these standards - Additionally, to assist in clear understanding, we will provide written or oral advice about any of the foregoing and in respect of our interpretation of requirements. |
| 1.4 | Consistency We will carry out our duties in a fair, equitable and consistent manner. While staff are expected to exercise judgement in individual cases we will have arrangements in place to promote consistency including effective liaison with other authorities and enforcement bodies as required. |
| 1.5 | Consultation & Communication
When considering changes to the requirements or regulatory framework, we believe it is important for us to invite the views of the individuals and industry we regulate and to take account of such views before implementing views. As far as practically possible, we will maintain relationships with individuals and industry that are appropriate to continuing, positive discussion in respect of matters of mutual concern. We will analyse, and publish a summary of the feedback we receive. We will implement actions that may help to maintain and improve services. Contact Information CAA focal points and contact information can be found on the CAA website. |
| 1.6 | General Service Standards
- Our staff will be courteous and helpful - Visitors who have a pre-arranged appointment will be met on time - Written communications will be replied within three working days. Of course, some communications and requests for information require comprehensive responses which might take longer to prepare. In these cases we will acknowledge your correspondence within ten working days. - If the focal point of a section is going on leave or is away from office for official business, their functions will be designated to the deputized staff and this will be informed to the focal points within all organisations. |
| 1.7 | Achieving our Service Standards
We aim in achieving our specific standards, stated below, on 90% of occasions. This target has been set because our ability to meet these standards is affected by many factors, not least of which is seasonal variation in demand. It should also be noted that we are sometimes not the only organisation involved in a particular process. However, if this is the case, we will inform the stake holders of the situation. |
| 1.8 | Your Role Our service standards, set in the Chapter 2 are based on the assumption that the following necessary inputs have been provided by you, the applicant: - A correct and complete application - The application is submitted on behalf of an appropriately approved organisation or suitable authorised individual - The required and requested information in a satisfactorily and timely manner - The appropriate fees - Timely access to your facilities, personnel or aircraft, as we require. |
Chapter 2 – Service Standards
2.1 General
Service | Standard |
| Reports on the results of audits and inspections | 20 working days |
| Permissions and Exemptions | 20 working days |
| Manual Approval/Acceptance | 30 working days |
2.2 Flight Operations
Service | Standard |
| Air Operator Certification (initial / variation) | 185 working days |
| Extended Twin Engine Operations (ETOPS) approval | 90 working days |
| Approved Training Organisation Certification (initial / variation) | 90 working days |
| Approval of training facility | 30 working days |
| Approval of flight simulator | 20 working days |
| Acceptance of Nominated Persons | 10 working days |
| Acceptance of TREs/TRIs | 05 working days |
| Dangerous Goods handling approval | 30 working days |
| Examinations – Results of Aviation Legislation examinations | 10 working days |
| Examinations – Results of FCL examinations | 20 working days |
| Examinations – Arrange for Aviation Legislation examinations | 05 working days |
| Licencing – initial issue | 10 working days |
| Licencing – inclusion of a rating | 05 working days |
| Licencing – renewal | 05 working days |
| Licencing – validation | 10 working days |
| Licencing – verification of a Maldivian licence | 05 working days |
| Licencing – verification of a foreign licence | 10 working days |
| Medical - Approval of Aero Medical Centre | 30 working days |
| Medical - Approval of Aviation Medical Examiners | 10 working days |
| Medical - Approval of Aviation Medical Assessors | 10 working days |
2.3 Air Navigation and Aerodromes
Service | Standard |
| Aerodrome Certification | 90 working days |
| Aerodrome Certification – Water aerodromes / floating platforms | 15 working days |
| Aerodrome Certificate transfer | 15 working days |
| Aerodrome Certificate transfer – Water aerodromes / floating platforms | 10 working days |
| Air Traffic Services – Certification | 90 working days |
| Licencing – initial issue or inclusion of ratings | 10 working days |
| Results of examinations – Aviation Legislation (ATC) | 05 working days |
| No objection permits – Obstructions near Aerodromes | 10 working days |
2.4 Airworthiness
Service | Standard |
| Aircraft Leasing | 15 working days |
| Approval of modification and repairs | 05 working days |
| Airworthiness Review Certificate | 10 working days |
| Continuing Airworthiness Management Organisation Approval | 180 days |
| Certificate of Airworthiness | 10 working days |
| MCAR-145 Maintenance Organisation Approval | 60 days |
| MCAR-M Subpart F Maintenance Organisation Approval | 60 days |
| MCAR-66 Licence Issue/Amendment | 20 working days |
| Permits to Fly | 10 working days |
| Radio Licence for an Aircraft | 05 working days |
| Registration / De-registration of aircraft and register amendments | 07 working days |
| Registration of Mortgages | 05 working days |
| Results of MCAR-66 Examinations | 10 working days |
| Verification of foreign licence | 05 working days |
2.5 Air Transport
| Service | Standard |
| Certificate of Approval for Air Transport Sales Agent | 10 working days |
| Flight permits for non-schedule/General Aviation operators | 03 days |
| Flight permits for commercial charter operations | 60 days |
| Foreign Carrier Operating Permits for scheduled operators | 60 days |
| Issuing of the No Objection Letter (AOC) | 30 working days |
Chapter 3 – Annual Performance Report
We will strive to generate, on the first month of each year, the performance of the CAA for the previous year. This document will be published on the CAA website.
Essentially this report will comprise of two graphs, illustrating:
1. Service Standard vs Performance (as a percentage)
2. Service Standard vs Performance (in number of days)